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The AT&T network service outage that left tens of 1000’s of consumers throughout the U.S. with out calling or knowledge capabilities for hours is now below investigation by New York’s prime prosecutor.
New York Legal professional Basic Letitia James introduced Thursday she will probably be investigating the causes of the Feb. 22 outage and AT&T’s response to the disruption.
The blackout noticed customers unable to make calls, ship texts or entry web for as much as 12 hours and left many unable to name 911, James’ workplace mentioned in a information launch.
“Individuals depend on cell service suppliers for constant and dependable service to assist them with almost each facet of their each day lives,” James mentioned. “Nationwide outages are usually not simply an inconvenience, they are often harmful, and it’s vital that we shield shoppers when an outage happens.”
She inspired affected New Yorkers to file a criticism along with her workplace.
At its peak, the AT&T outage noticed greater than 71,000 prospects out of service the morning of Feb. 22. Whereas the outage lasted a number of hours, service was restored by the afternoon.
The service mentioned the outage was doubtless brought on by a course of error and never a cyberattack. The Federal Communications Fee was investigating the incident.
Days after the blackout, AT&T mentioned it will apply a $5 credit score to affected accounts.
“We acknowledge the frustration this outage has triggered and know we let lots of our prospects down,” the service mentioned in a statement. “We perceive this will likely have impacted their skill to attach with household, pals, and others. Small enterprise house owners might have been impacted, doubtlessly disrupting an important means they join with prospects.”
